At Positive Concepts, we aim to make a positive impact on organisations and help improve business results by changing how they deal with customers. It is our mission to enable organisations to upgrade their performance and secure a sustainable advantage by creating a unique and branded customer experience.
Established in 2006, Positive Concepts has consistently grown and evolved by the success of founder and renowned customer service expert Theo Papanikolaou, a most sought-after educator, speaker and thought leader on service strategy, customer experience management and customer centricity.
We have a focus on performance improvement that delivers real and measurable results to both participants and to the organisation. Our unique methodology for building a customer-centric culture aligns, enables and accelerates your activity in four essential areas: Leadership, Systems, Education and Integration. This proven process leads to an action-oriented culture, empowering everyone to delight customers and colleagues with a winning service approach.
Contact us today and discover how we can enhance your organisational performance and help you build a sustainable service culture.
